Mission
To help our clients generate value by managing their end-to-end supply chain, while creating a company that attracts, develops, and retains the highest-quality professionals in the Dominican Republic.
Vision
To be the logistics reference of the Dominican Republic.
Our Values
Excellence
Proactivity
Growth
Sustainability
Vessels handled annually
Of storage
Dry and refrigerated containers moved annually
Refrigerated containers serviced annually
Employees ensure our clients receive the best service every day
Over 50 Years Committed to Excellence in Everything We Do
Marítima Dominicana was founded in 1971 as a ship agent and stevedore in all ports of the Dominican Republic, including Santo Domingo, Río Haina, Caucedo, Boca Chica, AES Andrés, Barahona, Cabo Rojo, San Pedro de Macorís, La Romana, Azua, Samaná, Puerto Plata, Manzanillo, Palenque, and Bahía de Ocoa.
The first office was established in the Colonial City of Santo Domingo, as the largest volume of import and export cargo was handled nearby at the port of Santo Domingo. When maritime transport developed through the use of containers, these vessels were serviced at the port of Río Haina. For this reason, their new offices and warehouses were built on the access road to the Haina port over 25 years ago.
Quality, Safety, Health, and Environmental Policy
At MARDOM, we are committed to providing high-quality agency services, integrated logistics solutions, and refrigeration services. We promote the control of risks resulting from our operations that may affect our employees, clients, and business partners, minimizing environmental impact and improving the quality of life for our workforce, their families, and the communities where we operate.
To achieve this goal, we implement and maintain a management system that focuses on quality, safety, risk prevention, environmental protection, and social responsibility.
The success of our policy is driven by the commitment of our team to meet our objectives, as well as by regular compliance reviews and continuous improvement.
Quality
ISO 9001 Standard
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- Provide high-quality service.
- Reduce non-conformant services and customer complaints.
- Continuously improve our services.
- Motivate and offer development opportunities to our staff.
Environment
ISO 14001 Standard
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- Prevent environmental pollution.
- Educate employees on how to care for and improve the environment.
Security
BASC / OEA Standard
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- Offer programs to employees to keep them away from alcohol, drugs, and illegal activities.
- Ensure the integrity or protection of the company, its merchandise, and the documents and information it handles.
- Comply with the rules for the services we provide to our clients.
Safety and Health
ISO 45001 Standard
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- Provide a healthy and safe workplace.
- Control safety and health risks.
- Understand our role in safety and health matters.
Work with us
We value experience and innovation, but we also welcome those who are willing to learn and grow with us.
Certifications and Compliance
ISO 9001: Quality Management System
We are committed to meeting the needs of our customers and stakeholders by offering services that meet their requirements.
ISO 45001: Occupational Health and Safety Management System
We implement a culture of occupational health and safety in our operations to provide our employees with healthy and safe workplaces.
ISO 14001: Environmental Management System
We strive to reduce environmental pollution in our operations and continuously develop improvement actions that contribute to this goal.
Dominican Ministry of Environmental Permit
Environmental Permit from the Ministry of Environment and Natural Resources of the Dominican Republic
BIMCO
Baltic International Maritime Conference.
BASC (Business Alliance for Secure Commerce)
International business alliance to ensure the safe trade of our operations in cooperation with governments and international organizations.
FONASBA
FONASBA QUALITY STANDARD CERTIFICATE
Public Health
Sodium Cyanide Handling and Transport
International Code for the handling, transportation, and use of cyanide in gold production.
Sustainability 3R's
The Sustainability 3R’s certification accredits us with an effective environmental management system.
Global Cold Chain Alliance
The Global Cold Chain Alliance is a coalition of four international trade associations composed of companies within the perishable food supply chain and logistics industry.
Authorized Economic Operator. Customs Broker
We maintain an alliance to ensure the secure trade of our operations in cooperation with governments and international organizations.
Authorized Economic Operator. Logistics Operator
We maintain an alliance to ensure the secure trade of our operations in cooperation with governments and international organizations.
Authorized Economic Operator. Consolidator Agent
We maintain an alliance to ensure the secure trade of our operations in cooperation with governments and international organizations.
Authorized Economic Operator. 3PL
We maintain an alliance to ensure the secure trade of our operations in cooperation with governments and international organizations.
Authorized Economic Operator. Freight Carrier
We maintain an alliance to ensure the secure trade of our operations in cooperation with governments and international organizations.
Authorized Economic Operator. Cargo Carrier
We maintain an alliance to ensure the secure trade of our operations in cooperation with governments and international organizations.
Authorized Economic Operator: Almacén General de Depósito (General Warehouse)
We maintain an international business alliance to ensure the safe trade of our operations in cooperation with governments and international organizations.
Code of Ethical Conduct
Our Code of Ethical Conduct is the result of the company’s quest for continuous improvement in order to maintain the respect of the market and the national and international community for the company, based on our values.
Our Executives
Key Contacts
Carlos Manuel Pou
Director of Operations
cpou@mardom.com
Claudia Ramos
Director of Customer Service and Documentation
cramos@mardom.com
Salvador Natera
Director of Logistics
snatera@mardom.com
Santiago Lapaix
Warehouse Operations Manager
slapaix@mardom.com
Luis Sánchez
Operations Manager
lsanchez@mardom.com
Eduardo Espaillat
Traffic / Dry and Bulk Cargo Coordinator
eespaillat@mardom.com
Javier Reyes
Traffic Manager
jreyes@mardom.com
Ángel Morrobel
Commercial Coordinator / Chartering
amorrobel@mardom.com
Annabelle Troncoso
Purchasing Manager
atroncoso@mardom.com
Rafael Pozo
Operations Manager Manzanillo
rpozo@mardom.com
Carlos Tavares
Traffic and Settlements Director
catavares@mardom.com
Franklyn Felix
Director of Refrigeration and Workshops
fjfelix@mardom.com
Juan Carlos Monsalve
Director of MARDOM Projects
jmonsalve@mardom.com
Germán Gómez
Director of Communications, CSR & Institutional Affairs